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Reporting Safety or Quality Issues, Comments, and Concerns

Any patient of CIBD has the right to express to any staff member, the Patient Advocate or a state agency, at any time, and without retaliation, a complaint or a grievance concerning care and treatment. Concerns about patient service should first be directed to CIBD’s Compliance Hotline at: 657-375-0499

If concerns cannot be resolved, a patient, family member, community representative or employee of CIBD has the right to notify Joint Commission regarding the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may notify Joint Commission via any of the following methods:

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
or Faxed to 630-792-5636
or E-mailed to complaint@jointcommission.org

If you have questions about filing a complaint about this facility, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays: 1-(800) 994-6610

This notice is posted in accordance with the Joint Commission’s requirements.

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